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Privacy and Cookies Policy

This policy explains who we are, why and how we process and protect your personal information (also referred here as personal data), and your rights, and means of contacting us, if needed.

This policy sets out:

  1. Information we collect about you

  2. Cookies and other technologies

  3. How we use your information

  4. Our promotional updates and means of communication

  5. Who we give your information to, and who handles given information

  6. Where and how we store your information

  7. How long we keep your information and means of deleting the given information in agreed terms

  8. Your rights

  9. Changes to this policy

  10. Contact us

Terms used in the following text:

  • „Sites“ = ( and any affiliated sites)

  • „„GameTime“, „we“, „us“, „our“ = It's GameTime"

  • „Client“ = application user/website user

This is the privacy and cookies policy for GameTime sites, hosted at, and any affiliated sites.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By engaging with our Site, you acknowledge that you have read and understood this privacy policy.

For the purposes of applicable data protection legislation, It's GameTime Ltd is the processor in relation to the personal data processed in accordance with this policy. Our contact details are set out at the end of this policy.

Further, should the It's GameTime Ltd receive and/or process Personal Data (as defined below) as part of the Services and such Personal Data of EU citizens may be accessed or sent outside of the European Economic Area, the It's GameTime Ltd hereby agrees that it will enter into a contract including at least the EU model contract clauses (as amended or replaced from time to time and whose content is currently provided at (the “Model Contract”)). The Model Contract, if required, will be completed by the parties in the form required by and to the satisfaction of the Client, and is upon signature incorporated herein forming part of this Agreement.

The It's GameTime Ltd acknowledges that any customer or other personal or personally identifiable information received by it from or collected or developed by it for or on behalf of the Client or any part of it ("Personal Data") will constitute confidential and proprietary information of the Client and that its use and security is governed by law. Without prejudice to the generality of the above, the Supplier will therefore treat the Personal Data accordingly and without limitation agrees and warrants that:

  • it will keep Personal Data confidential and only process the Personal Data in accordance with and for the purposes set out in, instructions received from time to time (including entering into the Model Contract if requested) from the Client, persons acting on the Client's behalf or the Client's employees;

  • it has and will at all times during the term of this agreement have, appropriate technical and organisational measures in place acceptable to the Client to protect any Personal Data against unauthorised or unlawful processing and against accidental loss, destruction or damage. The It's GameTime Ltd further agrees and warrants that it will have taken all reasonable steps to ensure (i) the reliability of any of it's staff who will have access to Personal Data and (ii) that Personal Data will only be available to such staff members who need to have access to it and have been trained to a suitable standard for compliance with this Agreement and applicable laws;

  • it will allow the Client or its representative access to any relevant premises owned or controlled by the It's GameTime Ltd on reasonable notice to inspect the consultant’s procedures, including as described at (b) above and will, on the Client's request from time to time, prepare a report for the Client as to the ours then current technical and organisational measures used to protect any such Personal Data in compliance with GDPR;

  • it will consider all reasonable suggestions which the Client may put to the It's GameTime Ltd to ensure that the level of protection the Supplier provides for Personal Data is in accordance with these terms and the GDPR and the we will make changes suggested unless it can prove to the Client's reasonable satisfaction that these changes are not necessary to ensure ongoing compliance with the warranties contained in this Agreement;

  • it will ensure that the It's GameTime Ltd and any third parties it uses in accordance with this Agreement have appropriate privacy notices, consents and mechanics to deal with data subject’s rights and to process Personal Data in order to perform the services under the Agreement, in each case in accordance with the GDPR and all applicable laws;

  • it will deal promptly and properly with all enquiries from the Client relating to its processing or use of the Personal Data;

  • it will notify the Client forthwith if a legally binding request for disclosure of the Personal Data is made, or if the subject of any Personal Data ("Data Subject") makes a request for disclosure of the Personal Data or exercises any of a Data Subject's other rights under the GDPR in respect of his/her Personal Data; we will not respond to any such Data Subject request without the prior written consent of the Client;

  • it will notify the Client forthwith upon becoming aware of any breach of Personal Data, giving as much information as possible at the relevant time in compliance with article 33 of the GDPR;

  • it will, in any of the circumstances in (g) and (h) above or if the Client is required to deal with any assessment, enquiry, notice, investigation or Data Subject request under the GDPR (including articles 32 to 36), co-operate and provide assistance and information as requested by the Client to enable the Client to comply with all its obligations under the GDPR;

  • it will not sub-contract to any third party any of its obligations to process Personal Data on behalf of the Client unless (a) the we have provided to the Client such information as the Client may require to ascertain that such subcontractor is able to take appropriate technical and organisational measures against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data; (b) we have obtained the prior written consent of the Client; and (c) the proposed subcontractor has entered into a contract with the Client which includes substantially the same warranties as are contained in these sub clauses (a)-(i); and

  • on termination of this Agreement or at the earlier request of the Client, we will, at the choice of the Client, return all the Personal Data and copies thereof, whether or not in machine readable form, to the Client and/or destroy such Personal Data and certify to the Client that it has done so, unless legislation imposed on us prevents it from doing so. In that case, we warrant that we (i) will guarantee the confidentiality of the Personal Data and will not process or use it any more except as instructed by the Client, and (ii) will destroy the Personal Data within a reasonable time period after such legislation ceases to prevent such action.

It's GameTime Ltd will indemnify and make good to the Client the cost of any loss, injury or damage (including legal costs and expenses), which the Client may incur as a result of a breach of this clause. Nothing in this Agreement will relieve us of our direct responsibilities and liabilities as processor under the GDPR. In the event of any conflict between this clause and any other agreement between the parties hereto, including this Agreement, this clause will prevail unless the parties expressly agree otherwise in writing.

1. Information we collect about you

We may collect and process your personal data if:

  • You or the company you work for are a customer or a supplier of ours

  • You or the company you work for use our site

  • You are someone (or you work for someone) to whom we want to advertise or market our Site or services

Information we collect from you or from a third party

Information we collect from you or from a third party

From your employer in connection with your role and its relation to our provision of the Site.

If you use any websites operated by us.

From third parties we work closely with (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, and search information providers). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Personal data relating to you that we process may include:

  • Your name.

  • Who you work for, and your job function or department.

  • Your address, phone number, email address or other contact details (these details may relate to your work or to you personally, depending on the nature of our relationship with you or the company that you work for).

  • Information about you that you give us by communicating with us by phone, by e-mail, via our website, via social media or otherwise. It includes information you give us or that we obtain when you use our website, obtain or subscribe to communications from our Site, supply us with goods or services, enquire about a product, place an order, enter a competition, promotion or survey, or contact our Customer Success team to report a problem, or do any of these things on behalf of the person that you work for.

  • Information relating to transactions with us involving you or the company you work for (for example, details of goods or services that we have supplied to, or obtained from, you or the person you work for).

Information that we obtain from you when you use our website may include:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform

  • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number or social media handle used to connect with our customer service team.

2. Cookies and other technologies

Our Site uses cookies and other similar technologies such as device-IDs to collect and store certain information. These typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you. Cookies and similar technologies enable you to be remembered when using that computer or device to interact with websites and online services and can be used to manage a range of features and content as well as storing searches and presenting personalised content.

Our Site uses cookies and similar technologies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you use our Site and also allows us to improve our Site.

Most web browsers automatically accept cookies and similar technologies, but if you prefer, you can change your browser to prevent that and your help screen or manual will tell you how to do this. We also give you information about how to disable cookies below. However, you may not be able to take full advantage of our Site if you do so.

A number of cookies and similar technologies we use last only for the duration of your session and expire when you stop using our Site. Others are used to remember you when you return to the Site and will last for longer.

We use these cookies and other technologies on the basis that they are necessary for the performance of a contract with you, or because using them is in our legitimate interests (where we have considered that these are not overridden by your rights), and, in some cases, where required by law, where you have consented to their use.

3. How we use your information

Information you give to us

Take steps in order to enter into any contract or carry out our obligations arising from any contract entered into between you or the company you work for and us including:

  • providing our Site to you or the company you work for, as the case may be;

  • administering you/your company’s account with us, including billing;

  • verifying and carrying out financial transactions in relation to payments you make in your own capacity or on behalf of your company.

  • notifying you about changes to our service.

  • providing you with information about our products or services we feel may interest you or the company you work for, if you have given your consent to receiving marketing material from us at the point we collected your information, where required by law or otherwise in our legitimate interests provided these interests do not override your right to object to such communications.

  • ensuring in our legitimate interests that:

    • content on our Site is presented in the most effective manner for you and for your device;

    • we provide you or the company you work for with the information, products and services you request from us.

Information we collect about you from your use of our Site

We will use this information in our legitimate interests, where we have considered these are not overridden by your rights:

  • To administer and support our Site and for internal operations, including troubleshooting, data analysis, internal reporting and analytics (metadata only) testing, research, statistical and survey purposes.

  • To keep our Site safe and secure.

  • For measuring or understanding the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

  • To improve our Site to ensure that content is presented in the most effective manner for you and for your computer.

  • To allow you to participate in interactive features of our service, when you choose to do so.

    • Information we receive from other sources

We will combine this information with information you give to us and information we collect about you in our legitimate interests (where we have considered that these are not overridden by your rights). We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

4. Our promotional updates and means of communication

Where permitted in our legitimate interest or with your prior consent where required by law, we will use your personal information for marketing analysis and to provide you with promotional update communications by email/SMS about our Site.

You can object to further marketing at any time by following the “unsubscribe” link at the end of all our marketing and promotional update communications to you.

You can also request that we send marketing material to a non-personal email address instead of one which identifies you as an individual.

5. Who we give your information to

We may share your personal data with:

Appropriate third parties including:

  • Any member of our group, which means our subsidiaries, who support our processing of personal data under this policy.

  • our business partners, suppliers and sub-contractors for the performance of any contract we enter into or other dealings we have in the normal course of business with you or the person that you work for, including supporting the functionality of our Site, including, but not limited to,

  • our auditors, legal advisors and other professional advisors or service providers;

  • Payment processing providers who provide secure payment processing services. (note your payment card details are not shared with us by the provider).

    • In relation to information obtained via our website:

  • analytics and search engine providers that assist us in the improvement and optimisation of our site and subject to the cookie section of this policy.

Other disclosures we may make

We will disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets subject to the terms of this privacy policy.

  • If It's GameTime Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of supply terms and other agreements with you or the company you work for; or to protect the rights, property, or safety of It's GameTime Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction and to prevent cybercrime.

6. Where and how we store your information?

The data that we process in relation to you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA“) that may not be subject to equivalent data protection law. It may also be processed by staff situated outside the EEA who work for us or for one of our suppliers.

We may transfer your personal information outside the EEA:

  • in order to store it.

  • in order to enable us to provide goods or services to and fulfill our contract with you or the company your work for. This includes order fulfillment, processing of payment details, and the provision of support services.

  • where we are legally required to do so.

  • as part of normal application operation and processing

  • in order to facilitate the operation of our group of businesses, where it is in our legitimate interests and we have concluded these are not overridden by your rights.

Where your information is transferred outside the EEA, we will take all steps reasonably necessary to ensure that your data is subject to appropriate safeguards, such as relying on a recognised legal adequacy mechanism, and that it is treated securely and in accordance with this privacy policy.

We may transfer your personal information to the following countries outside the EEA in accordance with the following transfer safeguards:

  • Republic of Serbia

7. How long we keep your information and means of deleting the given informations in agreed terms

We pride ourselves in our approach to ensuring the data you entrust to us is handled appropriately and subscribe to several standards that should give you the peace of mind that your information is as safe as possible..

All information you provide to us is stored on our secure servers where the data is encrypted at rest. All data exchange transactions are encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

In addition to our tight system security guidelines, our teams are trained to treat your private data with the highest level of security and we have annual training programs that every employee undergoes to ensure currency with regulation.

Our website may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

We retain personal data for as long as you have an account with us in order to meet our contractual obligations to you and for six years after that to identify any issues and resolve any legal proceedings OR time period for which personal information is stored OR, where that is not possible, the criteria used to determine the period. We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate information retained or used for these purposes.

8. Your rights

You have the right under certain circumstances:

  • to be provided with a copy of your personal data held by us;

  • to request the rectification or erasure of your personal data held by us;

  • to request that we restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example);

  • to object to the further processing of your personal data;

  • to request that your provided personal data be moved to a third party.

Your right to withdraw consent:

Where the processing of your personal information by us is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us here:

How to exercise your rights

You can also exercise the rights listed above at any time by contacting our privacy confident at:

9. Changes to this policy

Any changes we make to our privacy policy in the future will be posted on this page and on our website and, in relation to substantive changes, will be notified to you by e-mail.

10. Contact us

Our full details are:

It's GameTime Ltd

Registered in England and Wales No. 9263965. Registered office: c/o Redfern Legal LLP, 7 Henrietta Street, Covent Garden, London WC2E 8PS, United Kingdom

Copyright © It's GameTime Ltd 2021

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